About these terms

This website is operated by Velvet Ash™. Throughout the site we may use the terms “we”, “us” and “our” which all refer to Velvet Ash™. The terms ‘customer’ or ‘you’ refer to the user of the site. This website offers an e-commerce facility which is subject to the following terms of use. By using, placing an order or purchasing through this website you are accepting these terms so please read them carefully.

Use of E-Commerce services

You are over the age of 18 years and have authority to use this site. You may not use our products for any illegal or unauthorized purpose or violate any laws. The information you provide us is true and correct and you are authorized to use the payment method provided. The payment methods we accept are Credit or Debit Card, Bank Transfer, Paypal and Afterpay. Payment, including shipping must be made in full in order for us to complete your order. We accept no liability or responsibility for the refusal or reversal of payments by your payment provider. The receipt of your order does not constitute acceptance of the order and we reserve the right to refuse any or all of your order.

Shipping & delivery

We will pack and ship your order in accordance with our current practices. The customer will pay all transportation, shipping and handling charges for the goods. We will endeavor to meet all estimated delivery times; availability of goods and delivery times are estimates, however, and not guaranteed. We will not be liable for any loss, injury, damage or other expense that the customer or any other party may suffer if goods are shipped after the estimated shipment date.

Refunds policy

A refund will only be provided in the case of overpayment, failure to provide goods or for faulty goods, proof must be provided to be eligible for a refund. Customer will be liable to cover any costs incurred for returning faulty items to us.

Limitation of liability

Notwithstanding anything written herein to the contrary, we will not be liable for any losses or damages, whether indirect, incidental, special or consequential, in profits, goods or services, that the breaching party could not reasonably have foreseen on entry into this agreement.

Jurisdiction

All transactions which occur, occur in New Zealand and are governed by New Zealand law. You agree to submit to the exclusive jurisdiction of the New Zealand Courts.

Intellectual property

Velvet Ash™ owns all intellectual property rights on this website and the material published on it.

Privacy policy

This privacy policy sets out how Velvet Ash™ uses and protects any information that you give when you use this website.

Velvet Ash™ is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement.

Velvet Ash™ may change this policy by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable procedures to safeguard and secure the information we collect online.

Controlling your personal information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting.

If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible. We will promptly correct any information found to be incorrect.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over such websites.

Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.