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Please see our frequently asked questions below, if your question isn’t here please get in touch via our contact form.

Frequently Asked Questions

We currently ship New Zealand wide and aim to send your order the next business day following purchase. Urban delivery is 1-2 days and rural delivery may take longer. 

Urban delivery is a flat fee of $6.99 and rural is $8.99, please select correct shipping for your address at checkout. All orders over $75 are eligible for free shipping and this is automated at checkout.  

We strive for sustainability and better environmental decisions and our packaging reflects that. 

Our products come in glass jars and bottles and we are currently working on refillable options for even better waste reduction.

We use cardboard, paper, boxes and compostable bags to safely and securely package your order. 

We accept payment via Credit or Debit Card, Bank Transfer, Paypal and Afterpay. All prices are NZD and include GST.

If we have missed your favourite payment method, please let us know.

Due to the nature of the products we stock we cannot provide exchanges for change of mind.

If you are unhappy with your product, it isn’t what you ordered or has been damaged in shipping please get in touch, you may be eligible for a replacement or refund. 

See our terms and conditions.

We are based in North-West Auckland, New Zealand

At this stage we don’t offer collection but please get in touch if this is something you would like offered.

Yes all our products are made here in New Zealand, we use NZ suppliers & support NZ made ingredients where possible. Find out more on our About page.

All of our products are vegan, you can find out more on our About page.

We use organic ingredients where possible, unfortunately there are some ingredients we cannot source that fit that criteria.

No we do not test on animals and buy cruelty free ingredients also. Find out more on our About page.

Please get in touch at info@velvetash.co.nz for wholesale enquiries. 

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